We offer a price match service, if you have viewed a product at a lower price, use the contact form to send a copy of the website url and price, we will review this and offer to price match or beat.

Please ensure you have your device serial number, purchase invoice and fault information available.

If you have an issue with a Pulsar or Pixfra branded device please contact the UK distributor Thomas Jacks via there contact details below.

Thomas Jacks Ltd
Apex House
Timothys Bridge Road
Stratford upon Avon
CV37 9BF
Visit: Pulsar Support

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If you have an issue with your HikMicro branded device please contact the UK distributor Elite Optical via there contact details below.

Elite Optical Distribution
Unit 5-7 The Alpha Centre
Osprey Road
Exeter
EX2 7JG
Email: [email protected]

If you have an issue with your NocPix branded device please contact the UK distributor Hawke Optics via the contact details below.

Hawke Optics Limited
Avocet House
Wilford Bridge Road
Melton
Woodbridge
IP12 1RB
Email : [email protected]

If you have an issue with your DNT Optics branded device please contact the DNT UK via the contact details below.
Email: [email protected]

If you have an issue with your Pard branded device please contact the Pard UK via the contact details below.
Email: [email protected]

You must register an account with us, prior to placing an order, you also need to be logged in, if you purchase as a guest you will receive a purchase invoice but you will not have access to order history on your account directly.

You can access all your order history and download invoices direct from your account dashboard. This is located in the header section of the store.

Items shown as "out of stock" or "backorder" will be restocked as soon as more of the product is available. If you do order a product that is on back order, this will be indicated at the check out stage of the order process to inform you directly of availability.

At current we only ship to the UK, post Brexit we restricted orders to UK only due to increased paperwork requirements and shipment delays.

Please ensure you check your email account spam box, sometimes transactional emails can be place here, if located, mark the email as "NOT SPAM" to prevent reoccurrences.

If you wish to contact us outwith the form option on this page. We have these alternative contact methods. Please be patient for a reply, as we are very busy at times and we are asked a HUGE amount of questions for advice from multiple channels on a daily basis.

• Live Chat (Website)
• Whatsapp : 07432209610