When you spend over £95, receive free shipping on your order for addresses within the UK mainland. You will be notified via email and text message with tracking details.
When an item is in stock, as is normally the case, it will usually be despatched within 1 working day of receiving cleared payment for the order (excluding weekends and bank holidays). If there is any delay in despatching the order or the item is temporarily out of stock we will notify the purchaser by e-mail.
We despatch larger orders or items weighing over 2kg by courier service (within 1-2 Days), items are sent by DPD courier, Royal Mail Signed For or Royal Mail Special. Whilst we will always try to ensure the order reaches its destination as quickly as possible, we will not accept responsibility for any delay caused by Royal Mail or DPD as all stated delivery times are a guideline only, not a guarantee.
All items despatched by DPD or Royal Mail are tracked and in the unlikely event of the parcel going missing, the item will be replaced, once confirmation is received from the courier and there location missing item process has been completed.
Any item sent by Royal Mail or DPD is not officially missing until it has been out of circulation for 15 working days. Items will be replaced or refunded only after we receive confirmation from the Royal Mail that the item is lost.
I missed my delivery ?
Royal Mail & DPD should post a card through your letterbox should you be out and you can either contact via the card or email received to arrange re-delivery or after 24 hours you can collect the item from your local Royal Mail depot. Royal Mail will hold the item for 10 days and if it is not collected the item will be returned to us. A re-delivery charge will be incurred by the purchaser before we re-send any returned item.
After placing your order please keep an eye on your emails (junk/spam box too) as you will get a “Item dispatched” email which, If you have selected a service with one, will included a tracking number and an estimated day of delivery.
If any special delivery requirements are necessary please e-mail us before placing your order. We can send items by Royal Mail or DPD to arrive on Saturday, but it does incur a greater delivery charge.
Returns are accepted only in same manner as despatched, this must be accompanied by a copy of your delivery note, full contact details, a note detailing the circumstances of return and your desired outcome. Items must be returned on a recorded service to guarantee their arrival. We can not process a refund unless all these conditions are met. Refunds will be processed only through your original payment method and will be for the item cost only; we do not refund P&P charges. Some custom items will incur a restocking charge such as "cut to length" and personalised items, this can be up to a maximum 25% of the item value.
**PRIOR TO RETURN - PLEASE CONTACT US VIA EMAIL OR THE CONTACT FORM DIRECTLY TO ENSURE CORRECT RETURN ADDRESS IS USED.